Frequently Asked Questions
Everything you need to know about bringing the House of Hackney spirit into your home.
What is the lead time for wallpaper and fabric orders?
Most of our wallpapers and fabrics are printed to order to minimize waste. This process typically takes 2-3 weeks before shipping. You will receive a tracking number as soon as your order leaves our workshop.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of your items.
How can I ensure I order the correct amount of wallpaper?
We recommend using our online calculator found on each product page or consulting with a professional decorator. Please ensure you order enough rolls in one go to guarantee they come from the same print batch for perfect color matching.
What is your return policy for bespoke items?
Because our fabrics, wallpapers, and paints are often made-to-order or custom-cut, they are non-returnable. We strongly encourage ordering samples before committing to a full purchase to ensure the color and texture meet your expectations.
Are your products sustainably sourced?
Sustainability is at our core. We are a B Corp certified brand, using FSC-certified papers, PVC-free materials, and traditional manufacturing techniques that support local craftsmanship and reduce environmental impact.
Can I request a sample before purchasing?
Absolutely. We offer A4 samples for all our wallpaper and fabric designs. This allow you to see the intricate details and how the colors interact with the lighting in your own space.